We are taking orders as normal, and are no longer limiting the maximum quantity of each product to 6 in the UK as we have the majority of our core range in stock. Our courier partners’ ability to deliver remains largely unaffected, although there are surcharges to some destinations that will be shown on checkout if they apply. We are currently experiencing high demand, and are running at 1-2 working days for your order to be dispatched.. 70% of our core range is in stock and available, and we are receiving more supplies daily. We have paused our Chilled/Fresh service until further notice. You can order from our Ambient range as usual. If a product is ‘In Stock’ on the website, we have it available in our warehouse. We will keep you updated of any changes.
Why did I only receive part of my order?
Don’t worry, it’s on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.
What do I do if my order is damaged?
We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team here or through our “help” button below.
Can I exchange my order?
We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our returns page and make a new purchase for the item or items you want through our site.
My discount code is not working, what do I do?
We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code.
Where are your products shipped from?
We ship from 17 warehouses around the US / UK / VITNAM With so many shipping centers across the countrys, we provide some of the fastest, most affordable delivery options in the industry.
Can I expedite my shipping?
Yes! We offer the following expedited shipping options:
25-38 days Free Standard Shipping.
16-20 days Free Shipping Above US $78 -DHL
16-20 days US $25.74 -DHL
4-9 days US $90.31 -UPS Express Saver
2-9 days US $90.97 -Fedex IP
I received the wrong goods, what do I do?
Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team via phone, email, or our contact us page, so that they can work to get you your goods as soon as possible.
What Payment Methods Can i Use?
Shanily accepts the following payment methods:
Credit Card: Visa, MasterCard, Discover, American Express, Visa Electron. The total will be charged to your card when the order is shipped.
Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
What Are Shipping Times And Costs?
Yes! We offer the following shipping options:
25-38 days Free Standard Shipping.
16-20 days Free Shipping Above US $78 -DHL
16-20 days US $25.74 -DHL
4-9 days US $90.31 -UPS Express Saver
2-9 days US $90.97 -Fedex IP
What Is Your Exchanges, Returns And Refunds Policy?
Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.
Do you want to add products to your personal account?
YES
NO
This is a standard cookie notice which you can easily adapt or disable as you like in the admin. We use cookies to ensure that we give you the best experience on our website.
